Frequently Asked Questions
Everything you need to know about your Gus* Modern furniture experience.
What is the typical lead time for furniture delivery?
Most in-stock items ship within 5-7 business days. For larger furniture pieces, our white-glove delivery partners will contact you to schedule a specific delivery window once the order reaches your local hub.
Do you offer a warranty on your products?
Yes, Gus* Modern products are backed by a comprehensive warranty. We offer a ten-year limited warranty on sofa frames and a one-year limited warranty on upholstery, finishes, and other components against manufacturing defects.
What is your return policy for home furnishings?
We accept returns on most items within 30 days of delivery, provided they are in original packaging and like-new condition. Please note that a restocking fee may apply, and original shipping charges are non-refundable.
Are your materials sustainably sourced?
Sustainability is a core value at Gus* Modern. We use FSC-Certified wood, PET synthetic down made from recycled plastic bottles, and Vegan AppleSkin Leather in many of our designs to minimize our environmental footprint.
Can I request fabric swatches before making a purchase?
Absolutely. To ensure the color and texture are perfect for your space, you can order a curated selection of fabric swatches directly from our website at no cost.
How should I care for my Gus* Modern upholstery?
We recommend regular vacuuming with a soft brush attachment and rotating cushions to ensure even wear. For spills, blot immediately with a clean, damp cloth and consult our online Care Guide for specific fabric cleaning codes.